top of page

RETURN POLICY

Thank you for shopping at Marlon Ferry! We take pride in creating high-quality products tailored to your preferences. Please read our return policy carefully.

Made-to-Order Products:

Unless explicitly stated otherwise in the product description, all Marlon Ferry products are exclusively crafted on order. Therefore, we do not accept returns for these items.

Exceptions:

There are specific products for which exceptions apply, and this information is clearly stated in the product description. If your purchase falls under this category, you can return the item within 14 days of receiving it.

Return Procedure:

To initiate a return for eligible items, please contact our customer support team at info@marlonferry.com within 14 days of receiving the goods. We will guide you through the return process.

Return Conditions:

  • The returned item must be in its original condition, with all tags and packaging intact.

  • Return shipping costs are the responsibility of the customer.

  • Please note that the shipping costs of the initial order are non-refundable.

Refund Process:

Once we receive your return and inspect the item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment.

At Marlon Ferry, customer satisfaction is our priority, and we strive to make your shopping experience delightful. If you have any questions or concerns about our return policy, feel free to contact us at info@marlonferry.com

bottom of page